20th Anniversary Story | Alanna Weaver: A Culture of Caring

Alanna Weaver, Outreach Liaison

Alanna Weaver, Outreach Liaison

As a small child growing up in Tahiti, Alanna Weaver couldn’t possibly have foreseen the day when she’d be taking calls from physicians asking her about benefits and billing. Yet here she is, working as an Outreach Liaison for UHA, working with healthcare providers to deliver on the company’s unique legacy and vision.

“In my job I actually have to go out and work with providers all the time,” she says. “The hard part is never knowing what they’re going to ask you, whether it’s in person or on the phone. You’ve got to be able to come up with answers that will help them. It’s challenging,” she admits with a smile, “but nothing I can’t handle.”

Heart for Hospitality

Having been born in Hawai’i, Alanna returned at the age of 12 to live with her grandmother. Here, surrounded by the hospitality industry, she had plenty of role models to learn from about responding to customer concerns. “It’s because of the way that I grew up and the people that helped to raise me,” Alanna recalls. “My grandfather owned a lot of restaurants and hotels, and my whole family was always involved in hospitality. But I also think it’s a natural part of my personality — working with people and being able to help them with their needs.”

Alanna’s talents haven’t gone unnoticed — she has earned the UHA Shining Star Customer Service Award 6 times in her 8 years of employment at the company. Just as those who have come before her at the company, she understands the critical importance of the doctor-patient relationship in the successful application of healthcare. “I talk with physicians all the time, along with billers, staff and office managers — they are absolutely critical to our success. If I can remove some of the barriers and frustrations that they may have, I’m helping them focus more on the quality of care they deliver to our members.”

Walking the Talk of Wellbeing

Alanna personifies other aspects of the UHA tradition, especially when it comes to nutrition and wellness. “I’ve attended a lot of the nutrition classes that UHA offers both on- and off-site, and I learned about the impact you can have on the people around you, like family and friends.” Early on, she also took advantage of the personal fitness training that UHA provides to its employees, and remains committed to a personal workout regimen that has already produced impressive results. “I’ve lost 31 lbs. in 6 months, with another 20 to go to reach my goal,” says Alanna. “The decision to invest in myself was an easy one, because I knew that this investment would have a big impact on my health and my overall wellbeing. This is something I plan to do for the rest of my life.”

Left: Alanna at the start of her journey on May 12, 2016
Right: Her current progress as of December 1, 2016

Alanna sees her fitness gains as not only good for herself, but also for those around her. “People see you walking the talk about health and wellness and they get inspired, too. The more of this that we as employees do, the healthier Hawai’i can become as a whole.”

Alanna says that this culture of caring for the wellbeing of others goes all the back to the beginnings of UHA, and exemplifies the philosophy of founding physician Dr. Max Botticelli. “He was like a family member for all of us,” she remembers. “He was just so honestly caring that I think that has carried us forward to this day. It’s the reason why UHA cares so much about its employees, and spreads outward from there to our members and providers as well.”

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