Better Health, Better Life starts with you – your rights and responsibilities

UHA supports your right to:
  • build a strong relationship with your health care providers;
  • play a key role in staying healthy; and
  • have a way to address your problems.

 

Your Rights

Information Disclosure

You have the right to get correct and easy to understand information about:
  • your health plan;
  • health care providers; and
  • health care facilities.
You will be helped to make informed health care decisions, if you
  • speak another language; or
  • you have a physical or mental disability; or
  • you don't understand something.

Choice of Providers and Plans

You have the right to a choice of health care providers and access to appropriate high-quality health care.

Access to Emergency Services

You have the right to visit an emergency room if you believe your health is in serious risk due to:
  • severe pain; or
  • an injury; or
  • sudden illness.
You have the right to receive screening and stabilization emergency services:
  • when and where needed; and
  • without prior authorization.

Respect and Nondiscrimination

You have the right to considerate, respectful, and nondiscriminatory care from your:
  • doctors;
  • health plan representatives; and
  • other health care providers.

Respect and Nondiscrimination

You have the right to considerate, respectful, and nondiscriminatory care from your:
  • doctors;
  • health plan representatives; and
  • other health care providers.

Confidentiality of Health Information

You have the right to:
  • talk in confidence with health care providers;
  • have your health care information protected; and
  • review and copy your own medical record.
You may also ask your doctor to amend or append your record if it is not:
  • accurate;
  • relevant; or
  • complete.

You may also view UHA's Notice of Privacy Practices.

Complaints and Appeals

You have the right to a fair, fast, and objective review by UHA of certain complaints you have against:
  • your health plan;
  • doctors;
  • hospitals; and
  • other health care staff.
This includes complaints about:
  • waiting times;
  • operating hours;
  • conduct of health care staff;
  • adequacy of health care facilities; or
  • quality of your care or outcomes.

Your Responsibilities

You owe it to yourself to have better health and a better life through your lifestyle choices such as:

  • exercising;
  • not smoking; and
  • eating healthy foods.

Respond openly, honestly and completely to inquiries from your health care providers about your health.

Get to know your health plan benefits and take advantage of the benefits that maintain wellness.

Do your part to reduce health care costs by:

  • choosing a primary care physician to help you manage your health;
  • completing an annual physical exam; and
  • reducing overuse of emergency room services by visiting your doctor or an urgent care clinic for conditions.

Use UHA's complaint and appeals process for your concerns.