Member Guides & Resources

Families grow, children go off to college, and complex care demands arise. Major life events require different types of medical needs; understanding your coverage will help ensure you receive the appropriate care when you need it.

Know when to choose primary care, urgent care, or the emergency room (ER). Familiarize yourself with available care options so you can make an informed decision on where to go.

UHA has compiled a list of organizations that provide services to support our members and employers in their ongoing efforts to live, be and work well. Please check back frequently, as new organizations are being continually added to the list.

UHA has nurses who are here to help when complex healthcare needs arise. Our Registered Nurse (RN) Care Specialists will provide individualized attention to develop a plan of care, help with transitions, and provide counseling – with no additional cost to you.

We support smart solutions that benefit our members while protecting physicians and their staff. With COVID-19 around, telehealth lets you see your own physician while keeping you safe at home.

Although UHA’s service area is within Hawaii, benefits are available when you travel away from home. Your UHA plan provides certain types of medical coverage when you’re traveling or living on the mainland and need medical care.

Assist America can connect you with doctors, hospitals, pharmacies and other emergency travel assistance services if you experience a medical or non-medical emergency while traveling.

UHA’s Provider of pharmacy benefits–managing your prescription plan, delivering affordability, accessibility, and superior service.

What are your benefits while temporarily on the U.S. Mainland? Get access to tools and resources to help you find the support that’s right for you.

Whether you pick up prescriptions or have them delivered, these tips can help you get the most out of your plan.

Resources available for those who have lost employment or have had hours reduced.

UHA supports our members and their rights.

Identify your role to determine your responsibilities in the claims process.

Get a copy of your 1095-B for your records.

There are federal laws which provide a variety of mandates that will impact UHA, its members and other stakeholders soon.

Effective Jan. 1, 2022