UHA COVID-19 Frequently Asked Questions

Updated March 13, 2020


For information on Coronavirus/COVID-19, click here.

A1. UHA coverage does include telehealth (phone or video) doctors visits through providing physicians. Check with your doctor first to ask if they offer this service. Your own doctor will know your medical history and needs best. UHA is committed to providing you access to care where, when and how you need it from your trusted physician.

A2. UHA members will have expanded access to UHA’s team of RN Care Specialists and clinical team to answer questions about accessing medical care, medications or how to care for yourself at home. Call (808) 532-4006, or toll free at 1-(800) 458-4600, ext. 300, Monday through Friday from 8 a.m. to 4 p.m.

Virtual Care Resources

DOCNow for UHA
Telehealth service hours: 7AM-9PM
Phone: 808-699-5556
(Dial 1 first if calling from a neighbor island.)
Website: DOCNOW for UHA

The Queen's Health Systems COVID-19 Hotline
If you are experiencing symptoms you believe may be linked to COVID-19, talk to a Registered Nurse and get your questions answered.
Hours: 24/7
COVID-19 Infoline: 808-691-2619
(Dial 1 first if calling from a neighbor island.)
Website: www.queens.org/covid19/what-queens-is-doing

A3. For those experiencing flu-like symptoms without shortness of breath and no history of serious medical problems that could compromise your health, going to an urgent care facility is appropriate.

However, go immediately to the emergency room if you have any of the following: a rapid pulse, a temperature of over 103 degrees lasting for several days or shortness of breath.

Please call the urgent care facility in advance to get any pre-arrival instructions that will help prevent spreading of your illness to others.

A4. Start with a call to your doctor. If you’re sick and experiencing flu-like symptoms, such as cough or difficulty breathing, and think you have been exposed to COVID-19, call your doctor (primary care physician /PCP) for medical advice. If you’re able, monitor and report your temperature. Your doctor will determine whether you should be tested and can best instruct you on next best steps, including the most appropriate care location to visit and testing protocols.

A5. UHA encourages our members to use their 90-day mail-order benefit or the extended fill available through most UHA-participating retail pharmacies within the Express Scripts network. Learn more here.

A6. Effective 3/01/20, coinsurance requirements are waived for COVID-19 diagnoses per the Families First Coronavirus Response Act. This includes visits to your doctor’s office, urgent care facilities, emergency room, telehealth visits, virtual check-in, and e-visits. All are now covered 100% of eligible charge when related to COVID-19 diagnosis.

A7. To ensure that we can be here for you, we’ve been actively working with UHA’s own associates to safeguard their health. To the extent possible, our associates have begun telecommuting and practicing several other social distancing measures so we can continue to serve our members, employers and providers.

A8. We recommend the following government web sites for general information about coronavirus during this time:

https://www.cdc.gov

https://health.hawaii.gov/docd/advisories/novel-coronavirus-2019/