Important Information about Coronavirus (COVID-19) in Hawaii

UHA is committed to the health, well-being and safety of our members, employers and associates, and is working to ensure our members have information and access to the care that they need.

To ensure that we can be here for you, we’ve been actively working with UHA’s own associates to safeguard their health. To the extent possible, our associates are telecommuting and practicing several other social distancing measures so we can continue to serve our members, employers and providers.

COVID-19 Updates and Coverage Changes as of July 6, 2020


Coverage Changes

  • UHA Health Insurance is covering 100% of the cost for all services related to the diagnosis of COVID-19.  For inpatient hospitalizations, UHA is paying 100% of the UHA eligible charge.  Member co-pays, coinsurance and deductibles will be waived.
  • UHA is covering all telehealth access at 100% of eligible charges with no copay for any telehealth service for the duration of the COVID-19 state of emergency—regardless of the primary purpose of the visit.*


What should you know and do?


Be calm and stay informed

Prescription drug tips: stay prepared

Obtain extra necessary medications to have enough on hand

  • Refill your prescription medications to ensure you have enough supply for an extended period. Request an extended fill prescription and consider using mail-order home delivery for your medications.
  • Have over-the-counter medicines and medical supplies (tissues, etc.) on hand to treat fever and other symptoms at home.

Get the care you need

Please call ahead before visiting your doctor or urgent care. This is a critical step that will help the healthcare provider’s office take steps to keep other people, including its own staff, from getting infected or exposed.

  • If you’re sick and experiencing flu-like symptoms, such as cough or difficulty breathing, and think you have been exposed to COVID-19, call your doctor (primary care physician / PCP) for medical advice. If you’re able, monitor and report your temperature. Your doctor will determine whether you should be tested.

  • If you do not have a PCP, you may access virtual care from the resources listed on our telehealth page. Standard benefits apply when members have a telehealth visit with a non-participating provider.* However, go immediately to the emergency room if you have any of the following: a rapid pulse, a temperature of over 103 degrees lasting for several days or shortness of breath.

  • UHA will cover appropriate, medically necessary diagnostic testing for COVID-19, per Centers for Disease Control and Prevention (CDC) guidelines and Hawaii Department of Health’s (HDOH) mandated coverage. Current CDC guidelines can be found here.

Connect with your physician using telehealth

Regardless of the primary purpose of the visit, 100% of eligible charges with no copay or deductibles will be covered on any telehealth service rendered with a participating provider in UHA’s network during the COVID-19 emergency period.* We encourage you to seek care from your primary care physician first. Your own doctor will know your medical history and needs best. If you don’t have a primary care physician, we've shared some telehealth resources for UHA members on our telehealth page. (Please note, pharmacy drugs will be covered at your plan’s applicable co-pay.)

In addition, all visits are covered at 100% of eligible charge when related to COVID-19 diagnosis, effective 3/01/20.  This includes visits to your doctor’s office, urgent care facilities, emergency room, telehealth visits, virtual check-in, and e-visits. This means that UHA members diagnosed with COVID-19 will have all associated copayments, coinsurance, and deductibles covered whether or not the services received are from a UHA participating or non-participating provider. 

If you have trouble understanding telehealth or have questions about specific services as they relate to telehealth, please call Customer Services at (808) 532-4000, or (800) 458-4600 from the neighbor islands. UHA wants to make health care simple and safe, even in these challenging times.

* Telehealth covered at 100% of eligible charges with no copay or deductibles when rendered by a participating provider in UHA’s network. This level of coverage valid only for the duration of the COVID-19 emergency period. The conditions for the coverage of telehealth copays can be found in UHA’s current Telehealth Services payment policy. Or call UHA to find out more.

UHA is here for you

  • For questions about your UHA coverage, contact UHA Customer Services:
      (808) 532-4000 or toll free at 1-(800) 458-4600 or message us here.
  • For questions about accessing medical care, medications or how to care for yourself at home, contact UHA Health Care Services:

Be healthy and protect yourself and others

  • Get vaccinated against the seasonal flu*— it’s not too late!
  • It’s strongly recommended those 6 months and older (especially the elderly and pregnant women) receive the seasonal influenza vaccination—it’s the most effective way to protect against flu.

*UHA health plans cover the seasonal flu vaccine at 100% and it is available at many local pharmacies in addition to physicians’ offices.

  • Practice simple, yet effective daily actions to help prevent the spread of respiratory illnesses:
  • Good hygiene is a must!
    • Wash hands often with soap and water for at least 20 seconds or use an alcohol-based hand sanitizer with at least 60% alcohol.
    • Avoid touching your eyes, nose and mouth with unwashed hands.
    • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Avoid close contact with sick people.
  • Stay home if you feel ill. (Do seek immediate medical care if you feel sick with a high fever, dry cough, or difficulty breathing, and have recently traveled to areas with a high burden of the disease or were in close contact with someone who has.)​

Pay attention to your general well-being to help keep your immune system strong: 

  • Sleep enough, eat nutritious food, drink enough water and decrease stress.
  • Be sure to get care that is recommended to you by your health care professionals.


City and County of Honolulu

Assist America

Hawaii State Department of Health (HDOH)

Center for Disease Control (CDC)

Hawai'i Health at Work Alliance ([email protected]), a UHA Company