Frequently Asked Questions

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Express Scripts: Claims

Where can pharmacists call for claims processing questions?

Pharmacists can call the Pharmacy Help desk at (800) 922-1557 to assist with claims processing for medications managed under the member’s pharmacy benefit (PBM) at any time of the day or night.

For help with claims processed according to the member’s medical benefit (MBM), pharmacists can call UHA Customer Services, Monday – Friday, 8am to 5pm Hawaii Standard Time, at (808) 532-4000, Toll free: (800) 458-4600.