Career Opportunities

Career

Becoming part of our team is much more than getting a job. It's about living a healthy lifestyle and being part of our "ohana." If you are dedicated to providing quality customer service, willing to be challenged, and committed to serving the health care needs of our community, becoming a UHA associate might be for you.

We are an equal opportunity employer with competitive compensation and excellent benefits.

We do not discriminate on the basis of age, race, sex, religion, color, national origin, ancestry, marital status, disability, sexual orientation, credit history, arrest and court record, military services, genetic information, or any other protected category recognized by Hawaii and federal laws. View UHA's Competitive Compensation & Excellent Benefits offered.


Associate Services (Human Resources) Manager

Associate Services (Human Resources) Manager

Department: Associate Services       Work: Full-Time

GENERAL DESCRIPTION OF POSITION

Under general supervision responsible for providing leadership to the Associate Services team to ensure the effective and efficient implementation of Human Resources policies and procedures and strategic initiatives.

Skills/Knowledge

  • Facilitates team success: Hires, develops and manages team using talents of group wisely. Builds consensus and leads team in setting and attaining appropriate goals. Resolves conflicts fairly in a spirit of cooperation and collaboration. Inspires team to embrace change.
  • Exceptional Customer Service: Consistent and unwavering commitment to provide best-in-class service.
  • Communicates Effectively: Expresses self clearly, both in writing and speaking. Is thorough yet concise, and is consistently straightforward.
  • Exceptional Interpersonal Skills: Exhibit a professional manner in dealing with others, build trust, and maintain constructive working relationships.
  • Development of Others: Is an effective coach and provides objective feedback on a timely basis.
  • Excellent organization, project and time management skills to manage competing priorities.
  • Problem Solving: Collaboratively works with others to assess situations or circumstances to creatively develop intelligent strategies and solutions to difficult or complex issues.
  • Manages financial resources: Understands financial concepts and efficiently and effectively manages money in a manner to accomplish the objectives of the organization.
  • Conduct effective, thorough and objective investigations for high risk, high profile and/or complex issues.

Education/Certification/Licensure

  • Bachelor degree from an accredited college or university in Human Resources, Personnel Administration, Business Administration, or related field
  • Society for Human Resources Certified Professional (SHRM-CP) or Professional in Human Resources (PHR) preferred

Experience

  • Five years experience in human resources administration and/or training and development of which three years in a supervisory capacity

Apply Online

Broker In-House Account Representative

Department: Employer Services     Work: Full-Time

GENERAL DESCRIPTION OF POSITION

  • Provide administrative support to Account Representatives, and customer service to Brokers and UHA employer groups to ensure client satisfaction and retention.
  • Maintain Broker Service email inbox and serve as the primary contact for the Broker Service ACD phone line

MINIMUM QUALIFICATIONS

Skills/Knowledge

  • Able to navigate through internal and external computer systems including Microsoft Word and Excel, and have proficient PC keyboarding skills
  • Able to use acquired knowledge and willingness to learn new skills
  • Able to calculate discounts extensions, additions, ratios and allocations
  • Able to work as a contributing team member towards achieving the stated goals of management

Education/Certification/Licensure

  • High School degree required; Associate degree preferred

Experience

  • Two (2) years of recent customer service experience required
  • Recent healthcare industry related experience preferred

Apply Online

Direct Account Representative

Direct Account Representative

Department: Employer Services      Work: Full-Time

GENERAL DESCRIPTION OF POSITION

Provide administrative support and customer service to assigned Account Executive and UHA employer groups to ensure client satisfaction and retention

MINIMUM QUALIFICATIONS

Skills/Knowledge

  • Able to navigate through internal and external computer systems including Microsoft Word, Excel and PowerPoint, and have proficient PC keyboarding skills
  • Able to use acquired skills & knowledge and willingness to learn new skills
  • Able to calculate discounts, extensions, additions, ratios and allocations
  • Able to work as a contributing team member towards achieving the stated goals of management
  • Able to conduct effective group presentations

Education/Certification/Licensure

  • High School degree required; Associate degree preferred
  • Must have a valid driver’s license and proof of automobile insurance

Experience

  • Three (3) years of customer service experience required
  • Recent healthcare experience preferred

Apply Online

Network Administrator (revised)

Network Administrator

Department: Information Services      Work: Full-Time

GENERAL DESCRIPTION OF POSITION

  • Responsible for ensuring appropriate availability, response times and security (collectively referred to as service levels) for all network, computer and telephony systems (collectively referred to as UHA systems) used by UHA associates, partners and customers
  • For in-house systems, responsible for the acquisition, upgrade and maintenance of all hardware and software required to achieve appropriate service levels
  • For externally provided systems, responsible for monitoring and proactively working with the external service provider to ensure continual achievement of appropriate service levels
  • Responsible for ensuring security of Personal Health Information (PHI), Confidential Member Information (CMI) and other company confidential data.
  • Work with department managers to develop, program and run reports as required or authorized by company policies and procedures

MINIMUM QUALIFICATIONS

Skills/Knowledge

  • Knowledge and experience with:
    • Server operating systems and applications such as UNIX/LINUX, Windows Server 2008/2012, Active Directory and Microsoft SQL Server
    • Network systems such as LAN/WAN switches, routers, firewalls, forward/reverse proxies and DNS
    • End-user systems and applications such as Microsoft Office, Crystal Reports, VPN and RDP
  • Able to use acquired skills & knowledge and willingness to learn new skills
  • Knowledge and experience with project management tools and methodologies such as Microsoft Project, critical path management, resource allocation and issue logging/resolution. Able to analyze, plan, organize and implement complex projects with a minimum of supervision
  • Staff member must meet reasonable performance standards as approved by management

Education/Certification/Licensure

  • Associate degree, Bachelor’s degree preferred in CIS or related field of study, or industry standard certifications such as CCNA/P, CCIE, MCSA/E, CompTIA.
  • Must have a valid driver’s license and proof of automobile insurance

Experience

  • Five years work experience in network and computer systems administration

Apply Online

Program Integrity Administrator

Department: Health Care Services    Work: Full-Time

GENERAL DESCRIPTION OF POSITION

The Program Integrity Administrator will be responsible for the review and coding of claims from providers and
facilities who have been identified as candidates on Provider Watch.

Provides recommendation to providers to facilitate accurate claims submission to UHA for more timely
reimbursement to providers. Other responsibilities will be to maintain the Medical Payment Policies.

MINIMUM QUALIFICATIONS

Skills/Knowledge

  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures
    and government regulations
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to calculate figures and amounts such as fractions, percentages, ratios and proportions and apply them
    to practical situations
  • Familiarity with ICD10 CM, CPT and HCPCS coding for reimbursements
  • Good writing and verbal communication skills
  • Must also possess good interpersonal skills with the ability to work with and motivate others that are part of
    work groups and teams

Education/Certification/Licensure

  • Associate degree, Bachelor’s degree from an accredited college or university preferred
  • LPN license preferred and/or Familiarity with medical terminology
  • CPC required

Experience

  • Two years’ experience in claim reviews or claim coding and the use of ICD-10 , CPT and HCPCS coding for
    reimbursements

Apply Online

Wellness Program Administrator

Wellness Program Administrator

Department: Worksite Wellness Services Work: Full-Time

GENERAL DESCRIPTION OF POSITION

Responsible for the planning, development, training, and implementation for client worksite wellness programs and initiatives. Develops and designs programs that create awareness, motivation and provides tools to employees to help them maintain a well-rounded healthy lifestyle.

MINIMUM QUALIFICATIONS

Skills/Knowledge

  • Able to navigate through internal and external computer system including Microsoft Word and Excel, and have proficient PC keyboarding skills
  • Able to use acquired knowledge and willing to learn new skills
  • Able to problem solve

Education/Certification/Licensure

  • Must have a valid driver’s license and proof of automobile insurance in accordance to UHA required minimums (see Use Of Personal Or Rental Vehicles And Mileage Reimbursement Policy number A-012 in the UHA Policy and Procedure Manual)
  • Bachelor degree from an accredited four year college or university

Experience

  • Two years of external customer service and/or sales/marketing coordinator work experience
  • Prior demonstrated high level organizational skills
  • Healthcare, human resources and/or fitness background a plus

Apply Online