Meet Your Liaisons
Nalani PonceOutreach Liaison
"Maintaining a positive relationship with our providers is my goal. I appreciate their continued support in providing quality care to our members."
Online Prior Authorization (PA)
Prior Authorization for Prescription Drugs
You can now submit your PAs for prescription drugs through Express PAth, Express Scripts' PA portal. You'll get a response right away. This is the fastest and easiest way to submit PAs. You can also set up email notifications which will send updates either daily, or when a decision has been made.
If you prefer to call in your request, you can use our drug PA lookup tool below to find the drug you're looking for, and the corresponding PBM or MBM contact number.
Prior Authorization for Medical Services
New Online Provider Services Feature: Submit and view your prior authorizations for medical services online!
This service is now LIVE. It's free, simple, and easy to use.Sign In and Submit Your PA for Medical Services Today!
If you already submit your claims electronically, you can also submit your PA's electronically and receive your PA response via our Online PA portal. Don't have an account? Get one here.
Services that are medically necessary and a covered benefit under the eligible member's health plan are usually paid automatically, but certain services require prior authorization before they can be provided. These services, especially those that may result in expensive procedures, undergo the prior authorization process to ensure those services will be covered.
We will make a decision within 15 days of receipt of your request for prior authorization. Read more about "medical necessity," and details about services which require prior authorization in our Provider Handbook. Health Care Services is available to assist you with all prior authorization requests and advance notification requirements.
View our list of Services That Require Prior Authorization.
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