Telehealth

We support smart solutions that benefit our members while protecting physicians and their staff. With COVID-19 around, telehealth lets you check in with your physician, using a smartphone, tablet, computer, or other technology while keeping you safe at home.

Call your physician’s office to find out what telehealth services they offer.

And if you have questions, we’re here to help.

 

We’ve Got You Covered

Regardless of the primary purpose of the visit, 100% of eligible charges with no copay or deductibles will be covered for UHA members, on any telehealth service rendered with a participating provider in UHA’s network for the duration of the COVID-19 emergency period.*

We encourage you to seek care from your primary care physician first.  Your own doctor will know your medical history and needs best. Standard benefits apply when members have a telehealth visit with a non-participating provider.

 


 

Covered Telehealth Services

  • Virtual visits by real-time video conferencing
  • Telephone calls (without video)

 

We’re Here to Assist You

Need assistance understanding telehealth or have questions about specific services as they relate to telehealth? Talk to a UHA Customer Services associate.

UHA Customer Services
(808) 532-4000
(800) 458-4600 from the neighbor islands

 

Telehealth Resources Available to UHA Members

Due to an increased volume of calls, telehealth hotlines may have longer wait times.
 



DOCNOW for UHA

The DOCNOW team can give advice, diagnose, treat and call in prescriptions for most non- emergency conditions.

 

  • Telehealth service hours: 7AM – 9PM
  • Call: 808-699-5556
    (Dial 1 first if calling from a neighbor island.)​
  • Website: DOCNOW for UHA - http://doctorsoncallmaui.com/ 
     



The Queen’s Health Systems

If you are experiencing symptoms you believe may be linked to COVID-19, talk to a Registered Nurse and get your questions answered.

 



Hawai’i Pacific Health COVID-19 Virtual Clinic for Video and Phone Visits

The Virtual Clinic’s purpose is to address patients with signs and symptoms of COVID-19 who are well enough to be evaluated without coming to the office and others who have concerns about COVID-19 exposure.

Patients should reach out to their own primary care physician (PCP) for treatment and guidance before contacting the Virtual Clinic. Patients without a PCP are encouraged to contact the Virtual Clinic directly.

 



MyChart for Hawai’i Pacific Health patients

Send a message or an electronic visit request to your doctor. Visit MyChart and sign in to your account or create an account. Hawai’i Pacific Health doctors participate with UHA.

 



First Vitals
For mild to moderate symptoms of COVID-19, telehealth consults can help reduce the novel coronavirus from spreading from person to person and is a more efficient way to receive initial care.

 

 

 

* Telehealth covered at 100% of eligible charges with no copay or deductibles when rendered by a participating provider in UHA’s network. This level of coverage valid only for the duration of the COVID-19 emergency period. The conditions for the coverage of telehealth copays can be found in UHA’s current Telehealth Services Payment Policy. Or call UHA to find out more.